Terms & Conditions

You may use our website for lawful personal, non-commercial purposes only. You agree not to misuse the site, attempt to gain unauthorised access, introduce malicious code, or use automated tools to scrape or overload the site.

Information on the website (rates, availability, imagery and descriptions) is provided in good faith. While we take care to keep it accurate and up to date, it does not constitute a binding offer.

When you submit a booking request via our website, WhatsApp, email or a third-party channel, you are making a request to book, not a confirmed reservation.

Submitting a booking request does not constitute a confirmed reservation.

You are responsible for providing accurate booking information, including full name, contact details, travel dates, number of guests and any special requirements.

A booking is only confirmed once:

1. We have reviewed and accepted the booking request in writing (via email or WhatsApp); and
2. Where applicable, we have received and verified the required payment or deposit.

Until both conditions are met, the requested dates and accommodation remain subject to availability and may be released to other guests.

All rates are quoted in Kenya Shillings (KES) or US Dollars (USD) as indicated, and are inclusive of applicable Kenyan taxes unless stated otherwise. We accept payment via:

• M-Pesa (Safaricom mobile money)
• Bank transfer
• Credit / debit card via our payment processor
• Other methods as agreed in writing

A deposit or full prepayment may be required to confirm your booking. The specific payment terms will be communicated to you at the time of quotation.

4.1 M-Pesa Payments

When paying via M-Pesa, please follow the payment instructions we provide (Paybill / Till number and account reference). You are responsible for any transaction fees charged by Safaricom or your bank. Please retain your M-Pesa confirmation message and share it with us as proof of payment. Bookings are considered paid only after we have verified receipt of funds.

Unless otherwise agreed in writing at the time of booking, the following cancellation terms apply:

• More than 30 days before arrival: full refund less any non-refundable transaction fees.
• Between 14 and 30 days before arrival: 50% of the total booking value is refundable.
• Less than 14 days before arrival, or no-show: no refund.

Refunds are processed via the original payment method and may take up to 14 business days. Certain promotional or long-stay rates may be strictly non-refundable — this will be clearly indicated at the time of booking.

• Check-in: from 2:00 PM
• Check-out: by 11:00 AM

Early check-in and late check-out are subject to availability and may incur an additional charge. Please notify us in advance if you expect to arrive outside standard hours.

A valid government-issued photo ID is required at check-in for all adult guests.

• Quiet hours: 10:00 PM – 7:00 AM.
• No smoking inside cottages or indoor spaces. Designated outdoor areas only.
• Pets are not permitted, unless expressly agreed with us in advance.
• Events, parties or gatherings beyond the confirmed number of guests are not permitted without prior written approval.
• Children are welcome; parents / guardians are responsible for their supervision at all times, especially around the pool and firepit.
• Please respect the property, gardens, wildlife and other guests.

Guests are responsible for the conduct of all members of their party and any visitors. You agree to:

• Use the property and facilities safely and responsibly.
• Report any damage, breakage or malfunction promptly.
• Cover the cost of any damage, loss or extra cleaning caused by you or your party beyond normal wear and tear.
• Comply with all Kenyan laws during your stay.

To the maximum extent permitted by law, Jungle Oasis shall not be liable for any indirect, incidental, special or consequential loss or damage arising from your use of the website, the property, its facilities or activities on or near the property, including but not limited to the swimming pool, firepit and gardens.

Guests use all facilities at their own risk. We recommend that all guests hold appropriate travel and personal insurance. Jungle Oasis is not responsible for loss, theft or damage to personal belongings brought onto the property.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under Kenyan law, including liability for death or personal injury caused by our negligence.

Neither party shall be liable for failure to perform its obligations where such failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, adverse weather, pandemics, epidemics, government restrictions, civil unrest, strikes, war, terrorism, fire, or failure of essential utilities. In such cases, we will work with you in good faith to reschedule your stay or issue a fair credit or refund where reasonably possible.

All content on the Jungle Oasis website — including text, photography, videos, logos, graphics and branding — is owned by or licensed to Jungle Oasis and is protected by copyright and other intellectual property laws. You may not reproduce, distribute or use our content for commercial purposes without our prior written consent.

Our website may contain links to third-party websites (for example our booking partner, payment processors and social media). We are not responsible for the content, privacy practices or terms of those third parties.

These Terms & Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

The parties shall first attempt to resolve any dispute amicably through good-faith negotiations. Where a dispute cannot be resolved within 30 days, it shall be referred to mediation in Nairobi under the rules of a recognised mediation body.

Any unresolved dispute shall be subject to the exclusive jurisdiction of the courts of Kenya.

We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking. The latest version is always available on this page.

• Email: hello@jungleoasisnairobi.com
• WhatsApp only: +254 715 476 731 (not available on regular voice network)
• Address: Karen, Nairobi, Kenya